Respecting your privacy
The privacy of your personal information is important to us at CLIMATE TECHNOLOGIES Pty Ltd ACN 001 418 042 and its related companies (we, us or our). We will always respect your right to privacy and protect your personal information. We are bound by the Australian Privacy Principles (APPs) contained in Schedule 1 of the Privacy Act 1988 (Cth) (Act). Our Privacy Information Statement outlines how we manage your personal information, including how it is collected, held, used and disclosed.
We may amend, vary or update this Privacy Information Statement from time to time. Any amendments, variations or updates to this Privacy Information Statement will be posted on our websites.
What is personal information?
Personal information is any information or opinion about you that identifies you, or from which your identity can be reasonably determined.
Depending on the particular circumstances, we may collect and hold a range of different information about you. This may include, but is not limited to: •
Purpose of holding, using or disclosing personal information
We collect, hold, use and disclose personal information for a number of purposes connected with our business operations which include, but are not limited to:
We may also use and disclose your personal information for other purposes related to those described above which would be reasonably expected by you. Where your personal information is disclosed, we will seek to ensure that the information is held, used or disclosed consistently with the APPs and other applicable privacy laws and codes.
Collecting and holding your personal information
We collect personal information in a number of ways including but not limited to:
Additionally, if you apply for a job with us, we may collect personal information about you from any third parties that you nominate as your referees, medical practitioners and previous employers.
Largely, we will collect your personal information directly from you. However, we also hold information, collected incidentally, concerning individuals who work for companies or organisations that have a business relationship with us. On occasions, your personal information may be collected from third parties, for example, from companies that sell or distribute our products, builders, contractors, real estate agents, credit reporting agencies or others might refer this information to us.
We store personal information in a combination of:
We have taken a number of steps to protect personal information we hold from misuse, loss and unauthorised access, modification or disclosure.
We will take reasonable steps to permanently de-identify or securely destroy personal information when we no longer need it.
Disclosing personal information
We may disclose or receive personal information or documents about you to/from:
Accurate and up to date information
We will always aim to make sure that the personal information that we collect, use or disclose is accurate, complete and up to date. We will take reasonable steps to make sure this is the case and will undertake regular reviews and updates or records for that purpose. For this purpose we also ask that you let us know if any of our information appears inaccurate or out of date.
Anonymity and pseudonymity
Generally, you can deal with us anonymously (without identifying yourself) or under a pseudonym (fictitious name). However, in certain circumstances we will ask you to provide personal information because it is required by law to do so, or because it would be impracticable to deal with you anonymously or under a pseudonym.
Gaining access to your personal information
You can gain access to your personal information, subject to certain exceptions contained in the Act. To request access to your personal information, or to update or correct that personal information, please send a written request to our Privacy Officer at either:
Climate Technologies Privacy Officer 26 Nylex Avenue
Salisbury SA 5108
We will check the identity of individuals making requests to determine within 14 days whether the request will be met.
Resolving privacy issues
If you are concerned that the way in which we collect, hold, use or disclose your personal information may be in breach of the APPs, please send written details of your complaint to the Contact Address.
After receiving a complaint, we will conduct internal discussions and evaluate whether we believe that such collection, holding, use or disclosure of your personal information was in breach of the APPs. We will endeavour to notify you of the results of our investigation of your complaint within 30 days of receiving your complaint. However, if your complaint involves complex issues or requires extensive investigation, it may not be possible to respond within this timeframe. If the conclusion of our investigation is that our collection, holding, use or disclosure of your personal information was in breach of the APPs, we will take steps to remedy the breach as soon as reasonably practicable.
If after dealing with us you are still not satisfied, you are entitled to make a complaint to the Office of the Australian Information.